Job Description
Join our award-winning downtown Indianapolis hotel team as a Front Desk Agent! We're seeking a charismatic and service-driven professional to create unforgettable guest experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment in the heart of the city. Immediate openings available – apply today to start your hospitality career!
Responsibilities
- Provide exceptional check-in/check-out services with efficiency and warmth
- Manage reservations, room assignments, and guest inquiries via phone/in-person
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize PMS software to manage daily operations
- Resolve guest concerns promptly and professionally
- Uphold brand standards and safety protocols
Qualifications
- Previous front desk or customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with hotel management systems (e.g., Opera, Fidelio)
- Ability to multitask in a fast-paced environment
- Basic math and cash handling abilities
- Flexible availability including evenings/weekends
- High school diploma or equivalent required
- Positive attitude and problem-solving mindset