Job Description
Join our award-winning hospitality team at Grandview Hotels in Kansas City, MO! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a luxurious downtown setting. If you thrive in fast-paced environments and possess outstanding communication skills, apply today to become the first point of contact for our valued guests.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Manage guest inquiries and resolve issues with professionalism and empathy
- Process payments and maintain secure financial transactions
- Coordinate with housekeeping and maintenance teams for guest requests
- Upsell hotel amenities and services to enhance guest experiences
- Maintain a clean and organized front desk area
- Execute emergency procedures during critical situations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service experience in hospitality
- Proficiency in hotel management systems (e.g., Opera, Fidelio)
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Basic knowledge of Kansas City attractions and services