Job Description
Join our award-winning team at Grand Hotel Las Vegas as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of the Strip. Immediate full-time positions available with competitive pay, comprehensive benefits, and career growth opportunities.
As the first point of contact for our international guests, you'll embody our brand's commitment to luxury and hospitality. Enjoy a dynamic work environment with flexible scheduling and access to exclusive employee discounts.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservation inquiries and modify bookings in real-time
- Process payments and handle cash/credit transactions accurately
- Resolve guest complaints with empathy and solution-oriented mindset
- Coordinate with housekeeping and maintenance teams for special requests
- Maintain detailed shift logs and incident reports
- Upsell premium rooms and hotel amenities to maximize revenue
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid NV gaming license (or ability to obtain immediately)
- Basic knowledge of Las Vegas attractions and transportation
- High school diploma or equivalent
- Ability to stand for extended periods and lift 25 lbs