Job Description
Join our award-winning team at Memphis Hospitality Group as a Front Desk Agent and become the first point of contact for our esteemed guests. We're seeking a dynamic, customer-focused professional to deliver exceptional hospitality experiences in the heart of Memphis. Immediate opportunity available for motivated individuals ready to shine in a fast-paced environment.
Responsibilities
- Check in/out guests efficiently while maintaining accurate records
- Manage reservations and room assignments using hotel software
- Handle guest inquiries and resolve complaints promptly
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions
- Maintain clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous front desk or hospitality experience preferred
- Strong communication and interpersonal skills
- Proficient in basic computer applications
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Positive attitude and professional appearance
- Tennessee hospitality license (if applicable)