Job Description
Join our award-winning downtown Milwaukee hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking a charismatic professional to manage check-ins, handle reservations, and ensure seamless operations. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in Milwaukee's vibrant hospitality scene. If you thrive in fast-paced environments and prioritize guest satisfaction, apply today!
Responsibilities
- Efficiently manage guest check-in/check-out processes and room assignments
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize property management systems for reservation management
- Resolve guest inquiries and complaints with professionalism
- Maintain organized front desk operations and documentation
- Assist with event coordination and VIP guest services
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with property management systems (e.g., Opera, Fidelio)
- Strong problem-solving abilities and attention to detail
- Ability to work flexible shifts including nights/weekends
- Valid Wisconsin driver's license and reliable transportation
- Basic knowledge of Milwaukee tourism attractions