Job Description
Join the vibrant heart of New Orleans hospitality as an immediate hire Front Desk Agent at the prestigious Grand Orleans Hotel. We're seeking dynamic professionals to deliver exceptional guest experiences in our iconic downtown location. If you thrive in fast-paced environments and possess a passion for service, this is your opportunity to start your career journey immediately.
Why Join Us?
- Competitive hourly wages + performance bonuses
- Comprehensive training program
- Health benefits and 401(k) matching
- Discounted hotel stays worldwide
- Work in one of America's most exciting cities
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and local attractions
- Maintain accurate reservation records and occupancy reports
- Ensure lobby area remains pristine and welcoming
Qualifications
- High school diploma or equivalent required
- Minimum 1 year hospitality or customer service experience
- Proficiency with reservation systems (Opera preferred)
- Exceptional communication and multitasking abilities
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling skills
- Valid Louisiana driver's license (for errands)
- Positive attitude with problem-solving mindset