Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of NYC! We're seeking charismatic individuals to be the first point of contact for our international clientele. Enjoy competitive pay, flexible scheduling, and immediate start date in a luxury environment where your hospitality skills shine.
Why You'll Love Working With Us:
- Comprehensive training program
- Health benefits after 90 days
- Employee discounts on hotel stays
- Opportunities for career advancement
Responsibilities
- Check in/out guests efficiently using Opera PMS system
- Manage reservations and room assignments
- Handle guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel services and amenities
- Maintain a clean and organized lobby area
Qualifications
- Previous front desk or customer service experience
- Proficiency in reservation systems (Opera preferred)
- Excellent communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- High school diploma or equivalent
- Valid NYC work permit if applicable
- Professional appearance and demeanor
- Basic computer literacy