Job Description
Join our award-winning hospitality team at Grand Plaza Hotel Oklahoma as an immediate hire Front Desk Agent! We're seeking a charismatic professional to create exceptional guest experiences in our vibrant downtown location. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding. If you thrive in fast-paced environments and possess exceptional communication skills, we want to meet you!
Responsibilities
- Check guests in/out efficiently using property management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve issues with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and services to guests
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years hospitality or customer service experience
- Proficiency in hotel management software (e.g., Opera, Fidelio)
- Exceptional verbal communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Professional appearance and positive attitude
- Must pass background check and drug screening