Job Description
Join our award-winning team at Grand Plaza Hotel as a Front Desk Agent and deliver exceptional guest experiences in the heart of Philadelphia! We're seeking a dynamic professional to serve as the first point of contact for our guests, combining warm hospitality with operational excellence. This immediate hire opportunity offers competitive compensation, growth potential, and a vibrant downtown location.
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Market hotel amenities and local attractions to guests
Qualifications
- 1+ years of front desk or customer service experience
- Proficiency with hotel property management systems
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Basic knowledge of Philadelphia tourism and attractions
- High school diploma or equivalent required