Job Description
Join our award-winning team at Grand Hospitality Group as a Front Desk Agent in the heart of Raleigh! We're seeking a dynamic professional to deliver exceptional guest experiences at our premier downtown location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in the luxury hospitality sector. If you thrive in fast-paced environments and possess outstanding customer service skills, we want to meet you!
Responsibilities
- Manage guest check-in/check-out procedures with speed and accuracy
- Handle reservation inquiries and modifications using Opera property management system
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest stays
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year front desk or customer service experience in hospitality
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic knowledge of Raleigh attractions and transportation
- Valid North Carolina driver's license
- Flexible availability including weekends and holidays
- Professional appearance and positive attitude