Job Description
Join our award-winning hospitality team at Grand Plaza Hotel in downtown San Jose! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences immediately. This is your chance to launch a rewarding career in luxury hospitality with competitive pay, comprehensive benefits, and growth opportunities. Our team thrives on professionalism, attention to detail, and creating memorable stays for international travelers and corporate clients alike.
Responsibilities
- Check-in/out guests efficiently with warm, personalized service
- Manage reservations and room assignments using Opera PMS system
- Handle guest inquiries and resolve complaints with empathy and speed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and special packages
- Ensure lobby area remains pristine and welcoming
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Basic knowledge of San Jose attractions and transportation
- Flexible availability including weekends/holidays
- High school diploma or equivalent required