Job Description
Join our award-winning luxury hotel in the heart of Seattle! We're seeking an energetic Front Desk Agent to deliver exceptional guest experiences immediately. As the first point of contact, you'll embody our commitment to hospitality while managing check-ins, reservations, and special requests. Enjoy competitive pay, comprehensive benefits, and a dynamic downtown Seattle work environment. Start your career in hospitality today – apply now for immediate consideration!
Responsibilities
- Efficiently manage guest check-in/check-out processes with attention to detail
- Handle reservation inquiries and modifications using property management systems
- Resolve guest concerns promptly while maintaining service excellence
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams for guest requests
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain a clean, organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with hotel property management systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings, weekends, and holidays
- Basic knowledge of Seattle attractions and transportation
- High school diploma or equivalent required