Job Description
Join our award-winning team at Grand Harbor Hotel, where exceptional service meets luxury in the heart of Tampa Bay. We're seeking a dynamic Front Desk Agent to create memorable guest experiences from the moment they arrive. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth within our renowned hospitality brand.
As the first point of contact, you'll embody our commitment to excellence while managing check-in/check-out processes, handling guest inquiries, and ensuring seamless operations. If you're a customer-focused professional ready to thrive in a fast-paced environment, we encourage you to apply today!
Responsibilities
- Manage seamless check-in/check-out procedures for hotel guests
- Handle guest inquiries and resolve issues with professionalism
- Process reservations and room assignments using hotel management systems
- Coordinate with housekeeping and maintenance departments
- Process payments and maintain accurate financial records
- Uphold brand standards through exceptional service delivery
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year experience in hospitality/customer service
- Proficiency with hotel management systems (Opera, etc.)
- Strong communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Valid Florida driver's license (if required for errands)
- Flexible availability including nights/weekends/holidays
- Basic computer literacy with MS Office Suite
- Positive attitude and team-oriented mindset