Job Description
Join our award-winning team at Oceanview Resort & Spa as an immediate-hire Front Desk Agent! We're seeking a dynamic hospitality professional to create unforgettable first impressions for our guests. This full-time role offers competitive pay, comprehensive benefits, and rapid onboarding for the right candidate. Located on Virginia Beach's iconic oceanfront, you'll be the heart of our guest experience while advancing your career in luxury hospitality.
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and optimize room inventory
- Handle guest inquiries with exceptional problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Execute upselling strategies for premium rooms and amenities
- Maintain pristine lobby and reception area standards
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution abilities
- Flexible availability including nights, weekends, and holidays
- Valid Virginia driver's license and reliable transportation
- Ability to stand for extended periods
- High school diploma or equivalent; hospitality degree preferred