Job Description
Join our award-winning team at Grand Atlanta Hotel! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of downtown. This immediate hire position offers competitive pay, flexible scheduling, and career growth opportunities. If you thrive in fast-paced environments and possess a passion for hospitality, we want you!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and services to enhance guest stays
- Maintain a clean, organized front desk area
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to multitask in high-pressure situations
- Basic computer proficiency with reservation systems
- Flexible availability including nights/weekends
- Positive attitude and problem-solving mindset
- Valid work authorization in the US
- High school diploma or equivalent required