Job Description
Join our award-winning team at Grand Charlotte Hotel and kickstart your hospitality career! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in the heart of Uptown Charlotte. This immediate hire position offers competitive pay, flexible scheduling, and growth opportunities within our luxury property. If you thrive in fast-paced environments and possess a passion for service, apply today!
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle special requests with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate billing records
- Collaborate with housekeeping and maintenance teams
- Uphold brand standards for cleanliness and professionalism
Qualifications
- 1+ years hotel or customer service experience preferred
- Proficiency with Opera/PMS systems
- Exceptional communication and problem-solving skills
- Ability to multitask during peak check-in times
- Flexibility to work nights/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and team player mentality