Job Description
Join Colorado Springs' premier luxury hotel and start your career immediately! Grand Summit Resort is seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences at the base of Pikes Peak. This is a rare opportunity to join our award-winning team with same-week training and guaranteed hours. Enjoy competitive pay, flexible scheduling, and complimentary employee benefits including mountain resort discounts. Perfect for career changers or hospitality professionals seeking immediate advancement.
Responsibilities
- Provide exceptional check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing systems
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping and maintenance teams
- Process payments and maintain accurate financial records
- Uphold resort standards for safety and cleanliness
- Act as local tourism ambassador for Colorado Springs attractions
Qualifications
- Minimum 1 year customer service or hospitality experience
- Proficiency with hotel management systems (Opera preferred)
- Excellent communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Flexibility for evenings/weekends/holidays
- Basic math and cash handling abilities
- Positive attitude and team-oriented mindset
- High school diploma or equivalent required