Job Description
Join our award-winning luxury hotel in the heart of downtown Kansas City! We're seeking passionate hospitality professionals to fill immediate front desk positions. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment where your career growth is prioritized.
As a key member of our guest experience team, you'll deliver exceptional service while exploring Kansas City's renowned jazz scene, BBQ culture, and major attractions. Perfect for energetic individuals ready to start immediately!
Responsibilities
- Provide exceptional check-in/check-out experiences for hotel guests
- Manage reservations and room assignments efficiently
- Handle guest inquiries and resolve service issues promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and local attractions
- Maintain a clean and organized front desk area
Qualifications
- 1+ years hotel front desk or customer service experience
- Strong communication and problem-solving skills
- Ability to work flexible shifts including nights/weekends
- Proficiency with hotel management software (Opera, etc.)
- High school diploma or equivalent required
- Positive attitude and guest-first mindset
- Basic math and cash handling abilities
- Ability to stand for extended periods