Job Description
Welcome to The Umstead Hotel & Spa, where luxury meets comfort in the heart of North Carolina. We are currently seeking a dynamic Front Desk Agent to join our elite team. This is an Immediate Hire opportunity for a dedicated professional ready to make a lasting impression on our distinguished guests.
As a Front Desk Agent, you will be the face of our brand, ensuring every guest feels valued and welcomed from the moment they arrive. We offer a competitive benefits package including health insurance, room discounts, and a supportive work environment in one of Raleigh's premier luxury destinations.
Responsibilities
- Check guests in and out of the hotel with a warm, personalized welcome and ensure accuracy of all registration details.
- Manage front desk operations efficiently during shifts, including handling cash, credit cards, and processing reservations.
- Respond to guest inquiries via phone, email, or in-person promptly and professionally.
- Handle guest complaints or special requests with grace, ensuring a memorable experience and resolving issues to guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Assist in the concierge desk by providing local recommendations and arranging transportation.
Qualifications
- Previous hospitality or customer service experience is preferred but we welcome enthusiastic candidates willing to learn.
- Strong communication skills and a professional, polished appearance.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency with hotel management software and Microsoft Office Suite.
- A genuine passion for hospitality and a commitment to exceeding guest expectations.