Job Description
We are looking for an energetic and professional Front Desk Agent to join our dynamic team in Long Beach, CA. We pride ourselves on delivering exceptional guest experiences, and we are seeking someone who embodies our commitment to excellence.
About the Role:
As the face of our hotel, you will play a crucial role in ensuring our guests feel welcomed and valued from the moment they arrive. This is an immediate hire opportunity for a dedicated individual who wants to grow their career in the hospitality industry.
Key Benefits:
- Immediate Start: Onboarding begins immediately upon selection.
- Competitive Compensation: $18 - $22 per hour plus performance bonuses.
- Modern Facilities: Work in a newly renovated, upscale environment.
Responsibilities
Check guests in and out efficiently, verifying registration information and processing payments accurately.Greet all guests with a warm, professional smile and a friendly demeanor.Answer incoming phone calls and route them to the appropriate department or take detailed messages.Handle guest inquiries, complaints, and special requests with patience and efficiency.Assist in maintaining the cleanliness and organization of the front desk, lobby area, and reception area.Collaborate with housekeeping and maintenance staff to resolve guest issues promptly.Utilize hotel management software to update guest profiles and track room status.
Qualifications
Previous experience in a front desk, reception, or hospitality role is preferred (training provided for highly motivated candidates).Strong computer literacy, specifically with Microsoft Office and hotel PMS systems.Excellent verbal communication and interpersonal skills.Ability to stand for extended periods and work in a fast-paced, high-volume environment.A valid driver's license is a plus.A positive attitude and a genuine passion for customer service.