Job Description
Join our award-winning team as an immediate hire Front Desk Agent at Grand Hospitality Group's premier downtown Minneapolis location. We're seeking a dynamic hospitality professional to deliver exceptional guest experiences while managing daily front desk operations. This is a fantastic opportunity for career growth with competitive compensation and comprehensive benefits package.
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries
- Handle guest complaints with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Utilize property management systems efficiently
- Assist with concierge services and local recommendations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fosse)
- Strong communication and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Basic mathematical aptitude for financial transactions
- Flexible availability including evenings, weekends, and holidays
- Valid Minnesota hospitality certification preferred
- Professional appearance and demeanor