Job Description
Join our award-winning downtown Nashville hotel as a Front Desk Agent and become the first point of contact for our guests! We're seeking energetic professionals to deliver exceptional service in Music City's vibrant hospitality scene. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. Immediate openings available for candidates ready to start their career in luxury hospitality.
Responsibilities
- Check in/out guests efficiently while maintaining accurate reservation records
- Handle guest inquiries and resolve issues with professionalism and empathy
- Process payments and manage cash drawer operations
- Coordinate with housekeeping and maintenance teams for guest requests
- Utilize hotel management software (Opera/PMS) for daily operations
- Upsell hotel amenities and local attractions to enhance guest experiences
Qualifications
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency with hotel management systems
- Ability to multitask in fast-paced environments
- Flexible availability including weekends and holidays
- Basic knowledge of Nashville attractions and events
- High school diploma or equivalent required