Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent! We're seeking energetic professionals to deliver exceptional guest experiences in the heart of Milwaukee. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and career growth within our expanding luxury portfolio.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries. Our ideal candidate thrives in fast-paced environments and possesses a passion for hospitality.
Responsibilities
- Efficiently manage guest check-in/check-out processes with precision and warmth
- Handle reservations, modifications, and room assignments using PMS systems
- Resolve guest inquiries and concerns with proactive problem-solving
- Process payments and maintain accurate financial documentation
- Coordinate with housekeeping and maintenance teams for seamless operations
- Uphold brand standards through exceptional service delivery
- Contribute to a positive team environment during peak hours
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask effectively in high-pressure situations
- Valid Wisconsin driver's license (for occasional errands)
- Flexible availability including nights, weekends, and holidays
- Strong attention to detail with financial transactions
- Professional appearance and polished demeanor