Job Description
Join our award-winning team at Grand Hotel Austin! We're seeking enthusiastic Front Desk Agents to deliver exceptional guest experiences in the heart of Texas' vibrant capital. As the first point of contact, you'll embody our commitment to luxury hospitality while managing check-ins, reservations, and guest inquiries. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in one of America's most dynamic cities.
Responsibilities
- Efficiently manage guest check-ins/checkouts using hotel management systems
- Handle reservation inquiries and modify bookings with precision
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations to enhance guest experiences
- Uphold brand standards through professional appearance and etiquette
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in hotel management software (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Valid Texas driver's license (preferred)
- Fluency in English; Spanish proficiency highly valued
- Flexible availability including nights/weekends/holidays
- Basic knowledge of Austin attractions and transportation