Job Description
Join our award-winning hospitality team at Grand River Inn & Suites in vibrant Detroit! We're seeking a dynamic Front Desk Agent to deliver exceptional guest experiences in our luxury downtown property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in one of Michigan's most iconic cities. Perfect for passionate hospitality professionals ready to make a difference!
Responsibilities
- Provide exceptional guest check-in/check-out services with warm professionalism
- Manage reservations, room assignments, and billing inquiries accurately
- Handle guest complaints and resolve issues with empathy and efficiency
- Coordinate with housekeeping and maintenance teams for seamless operations
- Utilize PMS software to process payments and maintain guest records
- Act as local tourism ambassador with detailed area knowledge
- Maintain clean and organized front desk environment
Qualifications
- 1+ years hotel front desk or customer service experience required
- Proficiency in Opera, Cloudbeds, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (hospitality degree preferred)
- Flexible availability including nights, weekends, and holidays
- Valid Michigan driver's license and reliable transportation
- Basic knowledge of Detroit attractions and transportation