Job Description
Join our award-winning team at the luxurious Seaside Grand Hotel in Long Beach, CA! We're seeking energetic Front Desk Agents to deliver exceptional guest experiences in our vibrant coastal destination. This immediate hire position offers competitive pay, comprehensive benefits, and career growth opportunities in one of California's most dynamic cities.
As the first point of contact for our international guests, you'll create memorable interactions while managing check-ins, reservations, and guest requests. Enjoy a supportive work environment with modern amenities, flexible scheduling, and the chance to work alongside industry professionals. Shift work includes day, evening, and weekend rotations.
Responsibilities
- Handle guest check-ins/checkouts efficiently using property management systems
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Promote hotel amenities and local attractions to enhance guest experience
- Maintain clean and organized front desk area
Qualifications
- 1+ years of front desk or hospitality experience preferred
- Exceptional communication and interpersonal skills
- Proficiency with hotel property management systems (e.g., Opera)
- Ability to work flexible shifts including nights, weekends, and holidays
- Strong problem-solving abilities under pressure
- Basic computer literacy and multitasking skills
- Valid California driver's license (for occasional errands)
- Ability to stand for extended periods