Job Description
We're seeking exceptional hospitality professionals to join our award-winning Memphis team immediately! As a Front Desk Agent at Grand River Hotel, you'll be the welcoming face of our luxury downtown property. If you thrive in fast-paced environments and excel at creating memorable guest experiences, this is your moment to shine. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in the heart of the Bluff City.
Perks of Joining Our Team:
- Immediate hire with flexible scheduling options
- Health, dental, and vision insurance after 30 days
- Complimentary hotel discounts nationwide
- 401(k) with company match
- Professional development programs
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Process payments and resolve billing discrepancies
- Manage room assignments and VIP guest requests
- Coordinate with housekeeping and maintenance teams
- Handle guest inquiries and complaints with professionalism
- Maintain accurate guest records and reservation data
- Execute upselling techniques for room upgrades
Qualifications
- High school diploma or equivalent required
- 1+ years hotel or customer service experience preferred
- Proficiency with PMS systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Basic math and cash handling abilities
- Flexible availability including nights/weekends
- Tennessee state gaming license if applicable