Job Description
Join our award-winning team at Grand Hotel Jacksonville and kickstart your hospitality career immediately! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences in our luxury downtown property. Perfect for motivated individuals ready to thrive in a fast-paced environment with competitive pay and growth opportunities. Apply now and start your journey in world-class hospitality!
Responsibilities
- Check-in/out guests with speed and precision using PMS systems
- Manage reservations, room assignments, and guest requests flawlessly
- Handle billing inquiries and payment processing accurately
- Resolve guest concerns with empathy and professionalism
- Collaborate with housekeeping and maintenance teams seamlessly
- Execute upselling for premium rooms and amenities
- Maintain detailed logs of guest interactions and issues
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Florida driver's license preferred
- Flexible schedule including nights, weekends, and holidays
- Basic knowledge of Jacksonville attractions and services
- Positive attitude with genuine passion for hospitality