Job Description
Join our award-winning team at Grandview Hospitality Group as a Front Desk Agent in downtown Columbus! We're seeking energetic professionals to deliver exceptional guest experiences at our flagship property. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth potential in the heart of Ohio's capital.
What We Offer:
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Complimentary hotel stays
- Employee discounts on dining and attractions
Be the first smile our guests see while managing check-ins, reservations, and creating memorable stays. Perfect for hospitality professionals ready to advance their careers!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries and room assignments with precision
- Resolve guest concerns promptly while maintaining service standards
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and local attractions to enhance guest experience
- Maintain accurate records of guest preferences and special requests
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel management systems (Opera/Micros preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexible availability including nights, weekends, and holidays
- High school diploma or equivalent; hospitality certification a plus