Job Description
Join our dynamic team at Grand Hospitality Group as a Front Desk Agent in Baltimore, MD! We're seeking energetic professionals to deliver exceptional guest experiences in a fast-paced environment. This immediate hire position offers competitive pay, flexible shift work, and opportunities for career growth. If you thrive in customer-facing roles and possess strong organizational skills, apply today!
Responsibilities
- Manage guest check-ins/checkouts efficiently using hotel management systems
- Address guest inquiries and resolve complaints with professionalism
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Uphold brand standards through attentive service and facility awareness
- Handle emergency procedures with calm authority
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years in customer service or front desk experience
- Proficiency in hotel software (e.g., Opera, Property Management Systems)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts (nights, weekends, holidays)
- Basic math and cash-handling accuracy
- Multilingual skills a plus