Job Description
Join the Grand Vista Team Today!
We are looking for a dynamic and professional Front Desk Agent to be the welcoming face of our hotel in Albuquerque, NM. As an immediate hire position, we are eager to bring on talent ready to hit the ground running. If you thrive in a fast-paced environment and have a passion for hospitality, we want to hear from you.
In this role, you will serve as the primary point of contact for our guests, ensuring their stay is seamless, comfortable, and memorable. We offer competitive pay, flexible shift work options, and a supportive team culture.
Responsibilities
- Manage the front desk operations, including check-in, check-out, and room assignments with precision and efficiency.
- Greet all guests warmly and professionally, ensuring a high level of customer satisfaction.
- Answer and route incoming phone calls and emails promptly.
- Handle guest inquiries, complaints, and special requests with a problem-solving mindset.
- Process payments, post charges, and maintain accurate daily financial records.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms and public areas are pristine.
- Maintain a clean, organized, and secure reception area at all times.
Qualifications
- High school diploma or GED is required; hospitality certification is a plus.
- Previous experience in front desk, reception, or hospitality is preferred but not mandatory for immediate hires.
- Strong verbal communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and property management systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and overnights.
- Must possess a valid driver's license and a professional appearance.