Job Description
Are you a welcoming face looking for an exciting career in the hospitality industry? Grand Detroit Hospitality Group is seeking a dedicated Front Desk Agent to join our award-winning team immediately. We pride ourselves on providing exceptional guest experiences and offer a competitive benefits package for full-time employees. If you thrive in a fast-paced environment and love making guests feel at home, we want to meet you.
As a Front Desk Agent, you are the first point of contact for our guests, setting the tone for their entire stay. We are looking for someone detail-oriented, energetic, and committed to excellence.
Responsibilities
- Greet and Welcome: Provide a warm welcome to all guests upon arrival and ensure a smooth check-in and check-out process.
- Guest Services: Handle guest inquiries, complaints, and requests with patience and professionalism.
- Operations: Manage the front desk operations, including answering phones, managing reservations, and handling billing.
- Communication: Communicate effectively with housekeeping and maintenance to ensure guest rooms are ready.
- Security: Monitor security cameras and adhere to safety protocols to ensure a secure environment.
Qualifications
- Experience: Minimum 1 year of experience in a hotel front desk or customer service role preferred.
- Communication: Excellent verbal and written communication skills in English.
- Computer Skills: Proficiency with Property Management Systems (PMS) and standard office software.
- Professionalism: A polished appearance and professional demeanor at all times.
- Flexibility: Ability to work various shifts, including weekends and holidays.