Job Description
Join our award-winning downtown Albuquerque hotel as a Front Desk Agent and deliver exceptional guest experiences! We're seeking a dynamic professional to manage check-ins, reservations, and guest inquiries with precision and warmth. Enjoy competitive pay, flexible scheduling, and rapid onboarding in a vibrant hospitality environment. Perfect for career changers or those seeking immediate income!
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera/PMS systems
- Handle reservation inquiries, modifications, and confirmations with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Uphold brand standards through professional communication and appearance
- Assist with concierge services and local area recommendations
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- Minimum 1 year customer service or front desk experience
- Proficiency with hotel management software (Opera, etc.)
- Exceptional verbal communication and problem-solving skills
- Ability to multitask in fast-paced environments
- Basic math skills for financial transactions
- Flexible availability including nights, weekends, and holidays
- Positive attitude and passion for service excellence