Job Description
Join our award-winning team at Pacific Gateway Hospitality as a Front Desk Agent and become the first point of contact for our international guests. We're seeking energetic professionals to deliver exceptional service in our downtown San Diego waterfront location. This immediate hire opportunity offers competitive pay, comprehensive benefits, and career growth in San Diego's premier hospitality district.
What We Offer:
• Competitive hourly rate + performance bonuses
• Health, dental, and vision insurance
• Paid time off and hotel discounts
• Free parking and commuter benefits
• Professional development programs
Responsibilities
- Check-in/out guests efficiently using Opera property management system
- Manage reservations, room assignments, and billing inquiries
- Resolve guest complaints with empathy and problem-solving skills
- Coordinate with housekeeping and maintenance teams for guest requests
- Process payments and maintain accurate financial records
- Market hotel amenities and local attractions to guests
- Maintain cleanliness and organization of front desk area
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license and clean driving record
- Basic knowledge of San Diego tourism and attractions
- Fluency in English; Spanish proficiency highly valued
- High school diploma or equivalent required