Job Description
Are you a charismatic individual seeking a dynamic career in the heart of the Big Easy? New Orleans Hospitality Group is currently seeking a dedicated Front Desk Agent to join our esteemed team.
While prior hospitality experience is a plus, we prioritize attitude and work ethic. We offer comprehensive on-the-job training for candidates with no prior experience. If you have excellent communication skills and a passion for creating memorable guest experiences, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($15 - $18/hr).
- Health and dental benefits for full-time staff.
- Opportunities for career advancement within the hospitality sector.
- A vibrant, team-oriented work environment in New Orleans, LA.
Responsibilities
- Provide warm and professional greetings to guests upon arrival and departure.
- Manage guest check-in and check-out processes efficiently using property management software.
- Answer multi-line phone systems and respond to guest inquiries via email and chat.
- Handle cash transactions and reconcile daily bank deposits accurately.
- Maintain the cleanliness and organization of the front desk area and lobby.
- Assist in resolving guest complaints or issues to ensure 100% guest satisfaction.
- Collaborate with housekeeping and maintenance teams to ensure room readiness.
Qualifications
- High school diploma or GED required.
- Must be at least 18 years of age.
- Strong interpersonal and communication skills are essential.
- Ability to work flexible hours, including weekends, nights, and holidays.
- Basic computer proficiency and typing skills.
- A friendly demeanor and a willingness to learn.
- No prior experience required; on-the-job training provided.