Job Description
Join our dynamic team at Grand Plaza Hotel as a Front Desk Agent and become the welcoming face of our premium hospitality experience. We're seeking energetic professionals to deliver exceptional guest service across day, evening, and overnight shifts. Enjoy competitive pay, flexible scheduling, and rapid onboarding for immediate start. This role is perfect for detail-oriented individuals who thrive in fast-paced environments and want to grow their career in the heart of Indianapolis.
As a cornerstone of our guest experience, you'll handle check-ins, manage reservations, and resolve inquiries with professionalism and warmth. Our commitment to excellence means providing comprehensive training and a supportive work culture. Don't miss this opportunity to launch or advance your hospitality career with us!
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Process payments and maintain accurate financial records
- Address guest inquiries and resolve complaints with exceptional service
- Coordinate with housekeeping and maintenance teams for seamless operations
- Handle reservation modifications and manage room availability
- Uphold brand standards through consistent service delivery
- Assist during emergency situations following established protocols
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficient in hotel management software (e.g., Opera, Fidelio)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- High school diploma or equivalent required
- Strong attention to detail and organizational abilities
- Basic knowledge of Indianapolis attractions and transportation