Job Description
Join our award-winning team as a Front Desk Agent and become the first point of contact for guests at our luxury downtown hotel. We're seeking energetic professionals to deliver exceptional service during morning, evening, and overnight shifts. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate billing records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through professional appearance and etiquette
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in hotel software (Opera, Cloudbeds)
- Flexible availability for rotating shifts (days/evenings/nights)
- Strong communication and multitasking abilities
- Basic math and cash handling skills
- High school diploma or equivalent required