Job Description
Join our award-winning team at the Grand Louisville Hotel, where luxury meets Southern hospitality! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of downtown Louisville. Enjoy competitive pay, comprehensive benefits, and a vibrant workplace culture. If you thrive in fast-paced environments and take pride in creating memorable stays, apply today!
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Upsell hotel amenities and services to enhance guest satisfaction
Qualifications
- 1+ years hospitality or customer service experience
- Proficiency with reservation software (e.g., Opera, PMS)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Flexible availability including nights/weekends
- Basic math and cash handling skills
- Positive, guest-focused attitude