Job Description
Join our award-winning team as a Front Desk Agent at the heart of Louisville's vibrant hospitality scene! We're seeking energetic, customer-focused individuals to create unforgettable experiences for our guests. This entry-level role offers comprehensive training and clear pathways to career advancement in luxury hospitality.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling reservations, and providing local recommendations. Enjoy competitive pay, flexible scheduling, and a supportive work environment where your growth is prioritized.
Responsibilities
- Efficiently manage guest check-in/check-out processes using our PMS system
- Handle reservation inquiries and modifications with precision
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments accurately and maintain financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Provide local attraction recommendations and transportation assistance
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not mandatory)
- Proficiency with basic computer systems and reservation software
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts including weekends/holidays
- Professional appearance and positive demeanor