Job Description
Join our award-winning hospitality team at the Grand Louisville Hotel! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences in the heart of downtown Louisville. As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and exceptional service. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a luxury setting.
Responsibilities
- Efficiently manage guest check-in/check-out procedures using PMS systems
- Handle guest inquiries with professionalism and local expertise
- Process payments, maintain accurate records, and balance daily transactions
- Coordinate with housekeeping and maintenance for seamless operations
- Resolve guest concerns promptly and escalate complex issues
- Market hotel amenities and local attractions to enhance guest stays
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years front desk or customer service experience
- Proficiency in hotel management software (Opera, PMS)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Professional appearance and positive attitude