Job Description
Join the Grand Palace Hotel, San Francisco's premier luxury destination, as a Front Desk Agent. We seek a dynamic professional to deliver exceptional guest experiences in our iconic downtown location. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in one of the world's most vibrant cities.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and optimize room assignments
- Resolve guest inquiries and complaints with exceptional service
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams
- Upsell premium services and amenities
- Maintain security protocols for guest safety
Qualifications
- 2+ years luxury hotel front desk experience
- Proficiency in Opera or similar PMS systems
- Exceptional communication and conflict resolution skills
- Valid California Food Handler Card
- Ability to work flexible shifts including nights/weekends
- Fluency in English; Spanish/Chinese preferred
- Professional appearance and polished demeanor
- High school diploma or equivalent required