Job Description
Join our award-winning luxury hotel in the heart of Austin! We're seeking a dynamic Front Desk Agent to create unforgettable guest experiences while showcasing the vibrant culture of Texas' capital. This role is perfect for hospitality professionals who thrive in fast-paced environments and excel at anticipating guest needs.
As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, coordinating with concierge, and resolving inquiries with grace. Enjoy competitive benefits including health insurance, career advancement opportunities, and exclusive discounts at our global properties.
Responsibilities
- Deliver exceptional guest service during check-in/check-out with personalized attention
- Manage reservations, room assignments, and billing inquiries using Opera PMS
- Coordinate with housekeeping, maintenance, and valet teams for seamless operations
- Resolve guest complaints promptly while maintaining brand standards
- Process payments and accurately manage cash handling procedures
- Upsell premium rooms, suites, and hotel amenities to maximize revenue
- Maintain detailed logs of guest requests and special occasions
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in hotel management systems (Opera PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Valid Texas driver's license and clean driving record
- Flexible availability including nights, weekends, and holidays
- Professional appearance and polished business etiquette
- Bilingual (English/Spanish) certification preferred