Job Description
Join our award-winning luxury hotel in the heart of Charlotte! We're seeking a charismatic Front Desk Agent to create unforgettable experiences for our discerning guests. As the first point of contact, you'll embody our brand's elegance while managing seamless check-in/out processes, handling VIP requests, and resolving inquiries with finesse. Enjoy competitive compensation, comprehensive benefits, and career growth in one of America's fastest-growing cities.
Responsibilities
- Greet guests warmly and manage efficient check-in/check-out procedures
- Handle reservation modifications and room assignments with precision
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams for guest requests
- Provide local recommendations and personalized concierge services
- Address guest concerns with proactive problem-solving
- Maintain accurate guest records in property management systems
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 1+ years of hotel front desk or customer service experience
- Proficiency in Opera or similar property management systems
- Exceptional communication and multitasking abilities
- Ability to work flexible schedules including nights/weekends
- Strong attention to detail and organizational skills
- Professional appearance and polished interpersonal skills