Job Description
Join our award-winning luxury hotel in the heart of Kansas City's vibrant Crossroads Arts District! We're seeking exceptional individuals to deliver world-class guest experiences at our AAA Four-Diamond property. As a Front Desk Agent, you'll be the first point of contact for discerning travelers, embodying our commitment to personalized service and attention to detail. Enjoy competitive compensation, comprehensive benefits including medical/dental/vision, employee discounts, and opportunities for career growth within our expanding hospitality group.
Responsibilities
- Provide exceptional guest check-in/check-out experiences with warm hospitality
- Manage reservations, room assignments, and billing inquiries
- Resolve guest concerns promptly and escalate issues as needed
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and valet departments
- Utilize Opera property management system efficiently
- Execute upselling initiatives for premium rooms and amenities
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficiency with Opera PMS and Microsoft Office Suite
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends/holidays
- Valid Missouri driver's license preferred
- Ability to stand for extended periods and lift 25 lbs
- Knowledge of Kansas City attractions and transportation
- Spanish language proficiency highly desirable