Job Description
Join our award-winning luxury hotel in the heart of downtown Dallas as a Front Desk Agent! We're seeking charismatic hospitality professionals to create memorable experiences for our international guests. As the first point of contact, you'll embody our brand's commitment to excellence while managing check-ins, handling reservations, and resolving inquiries with finesse. Enjoy competitive benefits, career growth opportunities, and work in a stunning Art Deco landmark hotel steps from Dallas's premier attractions.
Responsibilities
- Deliver exceptional guest service during check-in/check-out processes
- Manage room reservations and optimize occupancy rates
- Handle guest inquiries and resolve complaints with professionalism
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and maintenance departments
- Upsell hotel amenities and special packages
- Operate property management systems (e.g., Opera)
Qualifications
- Minimum 1 year hotel front desk experience
- Proficiency with property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational skills
- Valid Texas driver's license (preferred)
- Flexible availability including weekends/holidays
- Basic knowledge of Dallas tourism attractions