Job Description
Join our prestigious luxury hotel in the heart of Manhattan as a Front Desk Agent. We're seeking a polished professional to deliver exceptional guest experiences while managing all front office operations. This role offers growth opportunities in one of NYC's most iconic hospitality destinations.
Benefits include comprehensive health insurance, 401k matching, complimentary hotel stays, and career development programs. Our team thrives on excellence – be part of an award-winning property renowned for its impeccable service.
Responsibilities
- Deliver warm, personalized welcome experiences to all arriving guests
- Manage check-in/check-out procedures with precision and efficiency
- Handle guest inquiries, complaints, and requests with professionalism
- Operate hotel management systems (Opera, Delphi) for reservations and billing
- Coordinate with housekeeping, concierge, and maintenance teams
- Process payments and maintain accurate financial records
- Uphold brand standards through attentive service and attention to detail
Qualifications
- Minimum 2 years luxury hotel front desk experience required
- Proficiency in Opera, Delphi, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in a fast-paced environment
- Valid New York State hospitality certification preferred
- Fluency in English; additional languages a plus
- Flexible availability including nights, weekends, and holidays
- Impepccable grooming and professional presentation