Job Description
Join our vibrant downtown Milwaukee team as a Front Desk Agent and experience the future of hospitality with daily pay! At Grand Milwaukee Hotel, we value your dedication and reward it immediately. Enjoy competitive hourly rates, flexible scheduling, and a supportive work environment in Wisconsin's premier hospitality destination. Perfect for students, gig workers, and career-driven individuals seeking immediate financial flexibility.
Responsibilities
- Deliver exceptional guest service through check-in/out processes and personalized assistance
- Manage reservations, room assignments, and billing transactions accurately
- Resolve guest inquiries and concerns with professionalism and efficiency
- Maintain detailed property knowledge and local area expertise
- Collaborate with housekeeping, security, and management teams
- Process payments and maintain secure cash handling procedures
- Uphold brand standards and cleanliness protocols at all times
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Strong communication and conflict resolution skills
- Proficiency in reservation systems (e.g., Opera, Fidelio)
- Ability to work flexible shifts including nights/weekends
- Basic math and cash handling accuracy
- Valid Wisconsin driver's license (if airport shuttle required)
- COVID-19 vaccination preferred