Job Description
Are you a hospitality enthusiast looking for a role where you can shine? The Grand Milwaukee Hotel & Suites is currently seeking a dynamic Front Desk Agent to join our award-winning team. Located in the heart of downtown, we pride ourselves on delivering exceptional guest experiences and maintaining a world-class standard of service.
If you have a passion for creating memorable first impressions and thrive in a fast-paced environment, we want to hear from you.
Responsibilities
- Greet and Welcome: Provide a warm, professional welcome to guests upon arrival and departure.
- Check-In/Out: Efficiently process reservations, check-ins, and check-outs using our property management system.
- Guest Relations: Handle guest inquiries, requests, and complaints with patience and a solution-oriented approach.
- Communication: Answer incoming calls and respond to emails promptly to ensure seamless communication.
- Operations Support: Assist in maintaining the cleanliness and organization of the front desk and lobby area.
- Security: Verify identity and handle cash and credit transactions accurately.
Qualifications
- Education: High school diploma or GED is required.
- Experience: Previous experience in a front desk or hospitality role is preferred but not required for the right candidate.
- Skills: Excellent verbal communication and interpersonal skills.
- Technology: Proficiency with Microsoft Office Suite and basic computer skills.
- Availability: Flexibility to work evenings, weekends, and holidays as required by business needs.
- Attitude: A positive, service-oriented mindset with a focus on guest satisfaction.