Job Description
Welcome to The Grand Milwaukee Hotel, where luxury and comfort meet Midwestern hospitality. We are currently seeking a dedicated and charismatic Front Desk Agent to join our team. If you are looking for a role where you can make a daily impact on our guests' stay and enjoy a fast-paced environment, we want to hear from you. We offer immediate hiring opportunities for driven individuals ready to start their career with us.
Why Choose The Grand Milwaukee?
- Immediate Start Available
- Competitive Pay & Benefits Package
- Employee Discounts on Dining & Spa Services
- Professional Development Training
- A Supportive and Dynamic Team Culture
Responsibilities
- Greet all guests warmly and professionally upon arrival, ensuring a welcoming atmosphere from the moment they step inside.
- Process check-ins and check-outs efficiently using our Property Management System (PMS), ensuring accuracy in all data entry.
- Manage incoming phone calls, emails, and inquiries regarding reservations, directions, and hotel services with poise.
- Handle cash transactions and credit card payments accurately while maintaining strict compliance with financial regulations.
- Resolve guest concerns and complaints with empathy and a focus on exceeding expectations to ensure guest retention.
- Maintain the front desk area, including the reception counter and waiting area, to ensure it is tidy and organized.
- Assist with concierge requests, including restaurant recommendations and local travel arrangements.
Qualifications
- Previous experience in a hotel, resort, or receptionist role is preferred but not required for immediate hires.
- Strong interpersonal and communication skills with a friendly, approachable demeanor.
- Proficiency in Microsoft Office Suite and hotel software (e.g., Opera, Micros) is a plus.
- Ability to multitask effectively and remain calm under pressure during peak check-in/out hours.
- Must present a professional appearance and maintain a high standard of grooming.
- Flexibility to work varying shifts, including weekends, evenings, and holidays.