Job Description
Join the elite hospitality team at Empire State Suites, a premier destination in the heart of Manhattan. We are seeking a dedicated and professional Front Desk Agent to ensure our guests receive a world-class experience from the moment they arrive.
Located in the bustling Midtown district, our hotel offers a dynamic work environment where no two days are the same. You will be the face of our brand, responsible for creating a welcoming atmosphere that keeps our guests returning.
Why Join Us?
- Competitive hourly rate ($18.00 - $25.00)
- Employee discounts on dining and amenities
- Opportunities for career advancement within the hotel group
- Comprehensive training programs
Responsibilities
- Check guests in and out efficiently, ensuring all registration cards and payment methods are processed accurately.
- Answer incoming phone calls and emails promptly, addressing inquiries regarding room availability, local attractions, and hotel services.
- Maintain a pristine lobby and reception area, ensuring high standards of cleanliness and organization at all times.
- Resolve guest complaints and concerns with patience and professionalism, escalating issues to management when necessary.
- Assist with concierge services, including recommending local restaurants and providing directions.
- Process daily housekeeping requests and manage wake-up calls.
Qualifications
- High school diploma or equivalent; prior hospitality experience is preferred but not always required for enthusiastic candidates.
- Strong verbal communication skills and a professional, friendly demeanor.
- Proficiency in MS Office applications and hotel property management systems (PMS).
- Ability to work flexible shifts, including weekends, holidays, and evenings.
- Attention to detail and the ability to multitask in a fast-paced environment.